Refund Policy

Refund Policy Overview

BareHost operates a strict no-refund policy for all hosting services. All sales are final once payment has been processed and services have been provisioned. We encourage customers to carefully review our service offerings and terms before making a purchase.

Service Coverage

This no-refund policy applies to all our services including:

• Web hosting plans (all tiers)
• FiveM game server hosting
• VPS hosting services
• Managed hosting solutions
• Domain name registrations and renewals
• SSL certificate purchases
• Setup fees and additional services
• Third-party software licenses

Exceptional Circumstances

Refunds may only be considered in the following exceptional circumstances:

• Technical issues that prevent service delivery for more than 72 consecutive hours
• Billing errors or duplicate charges
• Service cancellation within 24 hours of initial purchase (subject to review)
• Failure to deliver promised service specifications

All exceptional circumstance refund requests are subject to management approval and must be submitted within 7 days of the issue occurring.

Service Credits

Instead of refunds, we may offer service credits in certain situations:

• Downtime exceeding our 99.9% uptime SLA
• Service degradation due to infrastructure issues
• Compensation for extended maintenance windows

Service credits are applied to your account and can be used towards future services. Credits do not expire but cannot be converted to cash refunds.

Cancellation Policy

You may cancel your services at any time through your client portal or by contacting support. Cancellations take effect at the end of the current billing period. No refunds are provided for unused portions of prepaid services, regardless of when cancellation occurs during the billing cycle.

Dispute Resolution

If you believe you have grounds for a refund request:

1. Contact our support team with detailed information about your concern
2. Provide evidence supporting your refund request
3. Allow up to 10 business days for investigation and response
4. If unsatisfied with our response, you may escalate through our formal complaints procedure

Consumer Rights

Under UK Consumer Rights Act 2015, you have statutory rights that are not affected by this policy. If services are not as described, are faulty, or do not meet reasonable expectations of quality, you may be entitled to remedies including repair, replacement, or in some cases, refund. These rights apply regardless of our standard refund policy.

Payment Processing

In cases where refunds are approved, they will be processed to the original payment method within 5-10 business days. Bank processing times may vary. Refund processing fees, where applicable, may be deducted from the refund amount.

Contact Us

For refund requests or questions about this policy:

Email: billing@barehost.co.uk
Subject: Refund Request - [Account Details]
Support Portal: Client Area
Address: Bare Hosting, Suite 454, 80A Ruskin Ave, Welling DA16 3QQ, UK
ICO Registration: ZB913632