Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

• Name and contact information (email address)
• Billing and payment information (credit card details, billing address)
• Account credentials (username, password)
• Communications with our support team
• Technical information about your hosting services
• Website usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with:

• Trusted service providers who assist us in operating our services
• Payment processors for billing and transaction processing
• Law enforcement or regulatory authorities when required by law
• Professional advisors such as lawyers and accountants
• Third parties in connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for administrative access

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data and receive a copy
• Correct inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Object to processing of your data for certain purposes
• Request restriction of processing in certain circumstances
• Data portability - receive your data in a structured format
• Withdraw consent where processing is based on consent

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Retained while your account is active
• Billing records: Retained for 7 years for tax and legal compliance
• Support communications: Retained for 3 years
• Website analytics: Anonymized after 26 months

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy. You can control cookie settings through your browser preferences.

8. International Data Transfers

Your data is primarily processed within the United Kingdom. When we transfer data internationally, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@barehost.co.uk
Data Protection Officer: dpo@barehost.co.uk
Address: Bare Hosting, Suite 454, 80A Ruskin Ave, Welling DA16 3QQ, UK
ICO Registration: ZB913632